As this just happened, I thought I’d come right home and write about it. I just had one of those customer service incidents that sends me over the moon.
I walked into a store to find something. I was in a frame of mind to buy. I found the something and asked the sales person “How much is that?” Back at her desk, she sat down, I sat down, and I expected her to punch up the price on her computer and tell me.
Instead:Â “What’s your name?”
“Private individual,” I replied, a bit nonplussed.
“I need a name for the quote,” she said.…